Picture Scramble
How can we help?
Find quick answers below or email us. We’re happy to help with Picture Scramble, purchases, privacy questions, and accessibility.
Email support@fredshift.comPicture Scramble
Frequently asked questions
Where are my puzzles stored?
Puzzle images, progress, scores, and settings are stored on your device. FredShift Technologies does not operate a puzzle-storage server.
How do I restore a purchase?
Open the purchases screen in Picture Scramble and choose Restore Purchases. Use the same Apple Account that originally obtained the purchase.
How do I change advertising consent?
When Google requires a revisitable choice in your region, open Picture Scramble Settings and select Advertising Privacy Choices.
Why can’t I import an emailed puzzle automatically?
Tap the .picturescramble attachment, then choose Picture Scramble from the available apps or actions. iOS may show other compatible apps in the same list.
How do I remove a local puzzle?
Long-press the puzzle on the main menu and choose Delete. Included puzzles can be hidden; purchased pack puzzles can be deleted and restored from the purchases screen.
What should I include in a support email?
Tell us your device model, iOS or iPadOS version, Picture Scramble version and build number, and what happened. Please do not send private photos unless they are necessary to explain the problem.
Still stuck?
Send us a note.
Email support@fredshift.com. We’ll use the information in your message only to respond, provide support, and maintain reasonable business records.